Refund Policy

We want you to be happy with your PixPop photos. Due to the nature of AI-generated content and the resources required to create your personalized photos, all sales are generally final.

Before You Purchase

We recommend reviewing our example photos and understanding how the service works before making a purchase. Results depend heavily on the quality and variety of photos you upload.

What We Can Do to Help

If you're not satisfied with your results, we offer:

• Photo Tips: Our team can guide you on uploading better source photos for improved results
• Style Guidance: We can help you choose settings that better match your goals
• Support Assistance: Contact us and we'll do our best to address your concerns

Refund Requests

Refunds are evaluated on a case-by-case basis. If you believe there was a technical issue or error with your order, please contact our support team with details.

How to Contact Us

1. Email us at hello@pixpop.io
2. Include your order email or order ID
3. Describe the issue you experienced
4. We'll respond within 1-2 business days

Processing Time

If a refund is approved, it will be processed within 5-7 business days. Depending on your bank or card issuer, it may take an additional 5-10 business days to appear on your statement.

Contact Us

Have questions? We're here to help.